People who decide to seek counselling support are often unclear about exactly what is involved. Use of counselling is a process that helps people to make choices or reach decisions about how to handle their concerns.
The emotional support, we offer at the Dochas Carers Centre, the counsellor will support you to talk about what is troubling you and listen to what you have to say. The aim is to help you become clearer about both the extent and affect of the problem, and so recognise a possible solution.
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Who is the service for?
People can make a self-referral to the service or be referred by other professionals.
After making contact an appointment will be made for you to come in to the centre and have an initial assessment where we establish if we can help and the client meets the criteria.
Confidentiality is important to the process and success of counselling support. However, confidentiality is not an absolute your counsellor will discuss the management of confidentiality immediately prior to your initial appointment.
The quality of our service
We hope that you will be happy with the support provided but if you have any concerns or dissatisfaction with our service please do not be afraid to make a complaint. We also welcome both complimentary and constructive feedback and always try to use feedback to improve and develop the service where possible.
The Dochas Carers Centre is a member of a professional organisation that has developed and adheres to a code of ethics and practice. At the Dochas Carers Centre that organisation is COSCA (Counselling and Psychotherapy in Scotland). This code requires that your counsellor receive regular supervision to ensure that confidentiality is maintained appropriately and that the client receives the highest standard of counselling care. We also have a Continuing Ongoing Development programme to keep all volunteer counsellors up to date.